![]() We reserve the right to refuse a return or exchange if the merchandise does not meet this criteria. All packaging must accompany the product and must also be in new condition. We cannot accept returns on shoes with damaged soles. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. ![]() Please make sure your items are returned new, unused, undamaged and with all Rosamund Muir packaging included. Return shipping costs are the responsibility of the customer (including any import duties, customs charges and taxes) and you must return your order within 14 days of your notification to us. To request an exchange or return simply email us at with your order details and we will get back to you within 24 hours with the address for return. We hope that you love your shoes and are satisfied with your purchase, however in the event it’s not suitable all goods purchased on our site can be returned within 14 days of the delivery date. We pay for your duties and taxes (Delivery Duties Paid) to all other countries outside the EU and UK. Orders over US$800 are liable for all applicable import duties upon arrival into The United States, which you will need to pay to DHL or US Customs upon delivery. Orders under US$800 are free from any import duties and will not attract any extra fees. No duties or taxes are charged when shipping within the EU and UK (post Brexit). Some styles that show as out of stock can be Made to Order for you, please email with details of the style & size you are interested in. DELIVERY - TIMEFRAMESĪll orders will be shipped within 1-2 business days. Please note that during sale periods or special promotions some processing times may take longer. ![]() ![]() Rosamund Muir cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control. In the event of any delays at Customs you will be notified directly by the courier and/or Rosamund Muir. Once your order is shipped you will receive an email containing the tracking number and a direct link to monitor your shipment status. We offer FREE worldwide shipping on all orders via DHL ![]()
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